Dodge the Pitfalls: How to Improve your Account Risk Management Playbook!
In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account...
View ArticleRole of Customer Education in Customer Success.
Introduction In this insightful Kaffeine & Karrots conversation, Shivani Chaturvedi, Customer Success Manager at SmartKarrot Inc., sits down with Sana Farooq, Senior Director of Customer Success...
View ArticleReducing Customer Churn In The New Normal: Expert Tips And Tactics
In a recent conversation with Elizabeth, a seasoned Managing Partner at Go-to-Market Advisors and leader of their customer success practice, we delved into the intricate world of reducing customer...
View ArticleCustomer Success As A Growth Engine: Strategies And Insights
In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of...
View ArticleOutsmarting Issues: AI’s Role in Customer Success
In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer...
View ArticleTop 6 ways to make your Customer Success Team efficient!
In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert, I have had the...
View ArticleMeasuring & Demonstrating Customer Success Impact
As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall...
View ArticleRelationship Building – A Critical CSM/KAM Skill
In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. As a seasoned Customer Success Manager (CSM), I have...
View ArticleThe Most Important Plan in Customer Success? The “JOINT SUCCESS” Plan
In the complex realm of Customer Success, crafting a plan that resonates with both the client and your internal team is the key to sustainable growth. As a Customer Success Manager, I have found one...
View ArticleLearning from your failures POV Customer Success
As someone deeply entrenched in the realm of customer success, I’ve encountered numerous instances where failure seemed imminent. Yet, these moments of crisis became opportunities for transformation...
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